Conversation Task

T          : Teller

R         : Ratna

C         : CS

T          : Good afternoon Miss, can I help you ?

R         : Good afternoon, I want to deposit Miss. (Proof of deposit of the same sheet give money deposit)

T          : Yes Miss, with Ms. Ratna own ?

R         : Yes, I am

T          : Okay, I process Miss

R         : Miss, if the priority customers have to balance how much ?

T          : If the priority customers an average of Rp. 500.000.000

R         : Ohh Rp. 500.000.000 ?

T          : Yes the average Miss

R         : Yes, at least it Miss ?

T          : Yes Miss. This money has been entered, nothing else can I help?

R         : No, thanks

T          : You’re welcome, come back again soon

C         : Hello, good morning with XXX Bank. With whom am I speaking, can I help you ?

R         : Hello, good morning. I want to ask what are the requirements to be a priority customers in addition to having a minimum balance of Rp. 500.000.000 ?

C         : Provisions to be priority customers are individual customers who have savings accounts (savings, time deposits, demand deposits), investment bank and non-bancassurance with a total portfolio of at least Rp. 500,000,000, and other criteria as determined by the Bank. It's quite obvious Miss ?

R         : Oh. What services do I get if it is a priority customer?

C         : At the bank XXX, customers not only receive exclusive services and amenities, but also special attention to customers' financial growth. To support your financial growth, Priority Banking Officer XXX priority is always to help align the portfolio and client characteristics.

R         : Ok, I think it is quite satisfactory

C         : Thank you for your judgment Miss. would like to ask help again ?

R         : Enough for now, if I have any questions I will call back. Thank you

C         : Well, thank you for contacting us miss Ratna. Good afternoon

C         : I just received a call from Ms. Ratna, She said she wanted to open a new account for a customer of priority

T          : Oh yeah, I remember she came here yesterday and a bit asking how to become a priority customer. Well, then let me try to serve she to open a new account and become a customer priority

C         : Thank you Miss, it looks like she will be coming here today or tomorrow. I had enough to explain the terms and conditions to be a priority as well as customer service and amenities we provide as well.

T          : All right Miss. Then a little later I was directed to her to apply for priority customers.

C         : Ok, thank you for willing to serve, make sure all the services that I promised when I talked to she on the phone are met.

T          : Sure miss. Thanks for the help explanations that have been given to her

C         : My Pleasure Miss

T          : Good afternoon, welcome to XXX bank. Can I help you ?

R         : Good afternoon. It’s me Ratna who yesterday said wanted to open a new account here to be a priority customers

T          : Oh yes, I remember. Could you please given all the requirements to open a new account ?

R         : Sure. Everything I have prepared the requirements

T          : Well, let me process

R         : Please

T          : How much balance you have deposited will be the first Miss ?

R         : Rp. 750.000.000

T          : Ok, please wait a moment during the process

R         : Well, no problems

T          : Finished. Congratulations you have successfully opened new accounts at once became our priority customers. Is there anything you want to ask Miss ?

R         : Wow, thanks a lot. If any questions wants to ask me then I would ask through contact this bank. Happy to work with your team

T          : My pleasure Miss. Please come back again soon.