T :
Teller
R :
Ratna
C : CS
T : Good afternoon Miss, can I help you ?
R : Good afternoon, I want to deposit Miss.
(Proof of deposit of the same sheet give money
deposit)
T : Yes Miss, with Ms. Ratna own ?
R :
Yes, I am
T : Okay, I process Miss
R : Miss, if the priority
customers have to balance how much ?
T : If the priority customers an
average of Rp. 500.000.000
R : Ohh Rp. 500.000.000 ?
T : Yes the average Miss
R : Yes, at least it Miss ?
T :
Yes Miss. This
money has been entered, nothing else can I help?
R : No,
thanks
T : You’re welcome, come back again soon
C : Hello, good morning with XXX Bank. With whom am I speaking, can I help you ?
R : Hello, good morning. I want to ask what
are the requirements to be a priority customers in addition to having a minimum
balance of Rp. 500.000.000 ?
C : Provisions to be priority
customers are individual
customers who have savings accounts (savings,
time deposits, demand deposits), investment bank and
non-bancassurance with a total portfolio of at least Rp. 500,000,000, and other
criteria as determined by the Bank. It's quite obvious Miss ?
R : Oh. What services do I get if
it is a priority customer?
C : At the bank XXX, customers not
only receive exclusive
services and amenities,
but also special
attention to customers' financial growth. To support your
financial growth, Priority Banking Officer XXX priority is always
to help align the
portfolio and client
characteristics.
R : Ok, I think it is quite satisfactory
C : Thank you for your judgment Miss.
would like to ask help again ?
R : Enough for now, if I have any questions I will call back. Thank you
C : Well, thank you for contacting us miss Ratna. Good
afternoon
C : I just received a call from
Ms. Ratna, She
said she wanted to open a new account
for a customer of priority
T : Oh yeah, I remember she came here
yesterday and a
bit asking how to become a priority
customer. Well, then let me try to serve she
to open a new
account and become
a customer priority
C : Thank you
Miss, it looks like she will be coming here today
or tomorrow. I had enough to explain the
terms and conditions to be a
priority as well as customer service and
amenities we provide
as well.
T : All right
Miss. Then a
little later I was directed to her to
apply for priority customers.
C : Ok,
thank you for willing to serve, make sure all the services that I promised when I talked to
she on the phone are
met.
T : Sure
miss. Thanks for
the help explanations that have been given to her
C : My Pleasure Miss
T : Good
afternoon, welcome to XXX bank.
Can I help you ?
R : Good
afternoon. It’s me Ratna who
yesterday said wanted to open a new account
here to be a priority
customers
T : Oh yes,
I remember. Could
you please given all the
requirements to open a new account ?
R : Sure. Everything I have prepared the requirements
T : Well, let me process
R : Please
T : How much
balance you have deposited
will be the first Miss ?
R : Rp. 750.000.000
T : Ok, please wait a moment during
the process
R : Well, no problems
T : Finished.
Congratulations you have successfully
opened new accounts
at once became our
priority customers. Is there anything
you want to ask Miss ?
R : Wow,
thanks a lot. If
any questions wants to ask me then I would ask
through contact this
bank. Happy to work
with your team
T : My pleasure Miss. Please come
back again soon.
